1. Customer support
For account, position, wallet, and challenge questions, email [email protected]. Include your username and, where relevant, the market and time of the position so the team can locate it.
Support replies within one business day. Please do not send passwords or full payment card numbers by email.
2. Responsible gaming requests
To request a deposit limit, loss limit, time-out, or self-exclusion, email [email protected] from the address registered to your account.
Self-exclusion requests are actioned as a priority and cannot be reversed before the chosen period ends.
3. Privacy and data requests
To exercise a data right described in the Privacy Policy, email [email protected]. Identity verification may be required before a request is actioned.
4. Complaints
Complaints can be raised with support in the first instance. If the outcome is not satisfactory, escalate by emailing [email protected] with the original reference.
If a complaint remains unresolved, you may refer it to the relevant regulator or approved dispute resolution body for your jurisdiction.
5. Business and media
Partnership, media, and commercial enquiries: [email protected]. These addresses are not monitored for account support.